Real Customer Service Problems

REAL CUSTOMER SERVICE PROBLEM This essay outlines what customer service really is and what are the problems associated with it. To understand these problems let us first understand how to define Customer service. Customer service is that process by which a company provides services, provisions to its customers during a purchase, after the purchase is done and even prior to the purchase. How important a customer is depends upon the deliverance of the type of product or service involved. The success of customer service depends upon the employees who can accustom themselves to what the customers want and give them a service based on that.Thus, if the customer is satisfied, the customer service flourishes. Further, it becomes important to understand the dilemmas that can be faced while serving a customer. The first real problem with customer service is this that, while serving the customer, organizations end up in a trap rather than actually giving the customer the substance of the servi ce. Secondly, the tools and techniques used to serve the customer better are misused on a wider scale. And, it so appears that these tools are used to serve the symptom and not the proper sickness.An example can be quoted here of the hospitals that people run for children. These organizations also believe in customer service and because of that they paint the walls of the children’s ward with clowns and animals and other things that they think might cheer up the kids. But what actually happened is, that rather than making the things therapeutic in nature for the children, they end up making the children scared as the children are more scared of clowns and animals than needles and medicines. Thus, here a better customer service would be to leave the walls as plain.A failure to providing proper customer service always results in a low customer loyalty, a low satisfaction of the customer and hence a bad reputation of the organization that causes a huge loss. Hence, the proper el ements in customer service lie in the fact that which parts of customer service are important and which parts are to be neglected. Also, the services should be provided to those customers who value them and not to those who do not value them. Therefore an alignment is to be maintained between the capabilities of service that are to be provided to the customer as well as the strategies of market that are being maintained.

Ancient Egyptian Medicene

Ancient Egyptian Medicine Ancient Egyptians were an advanced culture especially in medical technology which includes; the books of medicine, treatments of disease and illness and the study of the body and its functions. Archeologists and Historians have learned about these people through papyri found mostly in tombs of great pharaohs and viziers. Unfortunately, there are not many completed texts so we lack information on many things including how they diagnosed illnesses. Our understanding on many of the aspects of Ancient Egyptian medicine comes from these incomplete but thorough papyri. The most famous book of medicine discovered is the Ebers Papyrus. The â€Å"medical papyri† as it is also known as is the oldest book ever discovered. It is 110 pages long and contains about 900 prescriptions recipes all dating back to 1500 B. C. E. Archeologists can only suspect that the Ebers Papyrus came from the tomb of a swnw (physician) at Thebes because tomb robbers never recorded where they took them from. The Edwin Smith Papyrus, named after their owner, contained information on healing bruises, cuts, and bones. Hearst Papyrus was found containing much of the same information as the Ebers but in Upper Egypt with a later date. This shows that the information was widespread and that teachings of one physician would travel. There was even more specific books like the Kahun papyrus from 1850 B. C. E. that seems to be a textbook of gynecology. Physicians used the books to find a remedy, dosage and quantity or medicine, disease which it should be used for and appropriate spell. Treatments for disease begun in the earlier times as exorcism like rituals. The disease was thought of as a demon that needed to be cleaned from the soul. The sick would wear amulets with gods on them to protect them and make them better and also say prayers. But there was some herbal treatment. Hartshorn was said to be a â€Å"demon expeller† but also a pain reliever. Common foods we would never think of as medicine hard great effect on healing. With advancements in tools and metals came more successful surgeries. Sharp stone was used at first but as copper came around it became a lot easier. Physicians would remove tumors and cysts near the skin easily. After surgery the wound would be wrapped in linen with honey holding it together. Honey prevented infection by killing bacteria, and this made many surgeries turn out successful! If there is illness there will be speculation on where it came from. The Egyptians had an idea that blocked channels caused illness. They got this idea because when the Nile did not flood, there was starvation which caused mass death. Treatments were developed to unblocked channels like castor oil to cause vomiting. Blood was also commonly drained out of veins. It was very common for some to not eat or force themselves to throw up for about three days a month to ensure clean channels. They believed another cause of illness to be evil spirits. To protect themselves they would wear jewelry with prayers and gods on it to watch and protect them. The most vulnerable times to spirits were thought to be while sleeping and during childbirth. At the times there would be many statues to protect and keep the person well. Egyptians had many ideas on how the body worked. One was that the respiratory system was the breath of life going into the right ear and death leaving the left ear. This was obviously very wrong but it’s interesting to see their interests in the mechanics of the human body. Pulse was detected and was linked to the heart, which was considered the most vital organ. The brain was really not thought of, and during embalming it would be broken and thrown away. The papyrus tells us that physicians had names for some of the major organs but not all. They did not dissect bodies to learn from them because that was against their religion. The only people to ever see inside the body were embalmers, but because they were considered unclean they were cut off from the community. It is a possibility that embalming is how they learned of the hearts importance but there is a bigger chance they learned this through warriors that had been injured. With so much care into health and wellness many people lived long lives. In ancient times 10% of Egyptian people lived past 50 which was very old for the time. Most fatalities happened before the age of five. Other dangerous times were teen years for women. Many girls were having children by the age of 14 or earlier and died in childbirth. This is the reason why many Egyptian men had a longer life span on average. When Romans and Greeks came into power, Egyptians still led in medicine. When Alexandria with built in northern Egypt it became the learning center for Greek medicine. The Romans visited Memphis in 200 B. C. E to copy down books from 1000 years after Ebers Papyrus was written! And the English used Egyptian treatments up until the 1900s when discoveries on disease and bacteria started being made. These practices that seem crazy to modern technology lasted for 3000 years and helped the world thrive to wear it is today! Without Egyptian medicine history and the world would be a very different place.

Responding to Social, Economic and Political Systems Essay

Social, economic and political systems greatly vary across nations, with the minor and major differences dependent on the very foundations of the social, economic and political structures of these nations. For instance, a third-world country with a predominantly Muslim population has various social, economic and political systems to a first-world nation largely composed of Christians, or the opposite can also be true as well. To a certain extent, these systems develop from the most fundamental needs of the people from their collective experience. Since there is a great deal of differences from among the collective experiences among people, there are also corresponding differences in the way in which these people address these experiences, which is why there has been varieties in the social, economic and political systems worldwide.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Moreover, these systems do not remain in a stagnant stage. Rather, social, economic and political systems also undergo certain changes through certain times, whether periodic or constant change. It can also be said that because of these developments in these systems, there has also been a seeming overlap among them inasmuch as terms such as socio-political and socio-economic systems have emerged. In more recent times, changes in the social systems have taken place largely because of the improvements in the economic status of the nation. Changes in the social systems were also likely the results of the recent events which took place in a particular state. For example, the emergence of India as an economic powerhouse in terms of its capability to produce a large number of outsourcing employees has corresponded to a shift in the social status of the Indians, making those employed as outsourcing agents more informed and well-aware of the latest technological advancements.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   China, on the other hand, has been a growing market in the international economy precisely because of its continuous development in international trade due to its cheap goods from cheap labor. China’s cheap labor stems from the fact that the large population of that nation easily provides available manpower in the production lines. The cases of India and China are only some of the many examples which illustrate the idea that social and economic developments oftentimes comes hand-in-hand. Thus, it can be safe to assume that social, economic and political systems may intertwine with one another, bringing about consequent changes to the other while having a direct impact on the status of that system.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   These systems, for the most part, cast direct and indirect influences on the performances of certain organization or agencies operating within a specific location or across several parts from around the world. Direct influences may include but is not entirely limited to political, economic or social systems of a specific nation. The same can also be said of indirect influences although it can further be considered that indirect influences may come from sources external to the regional location where the organization is operating.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   For example, political systems can give either stringent or loose regulations on the operations of an agency depending on the context in which the agency is operating. A profit-oriented agency can directly be influenced by political regulations which limit the target market and the employment policies of that agency for instance. Social systems, too, hold a great deal of influence on the overall performance of an agency profiting from the sales of a certain product. In the case of a populated community, chances of marketing a certain product may be relatively higher than marketing goods within a less populated community.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Yet it should also be noted that agencies which are non-profit by nature are equally influenced by social, political and economic systems as well. Since the existence of non-profit agencies do not depend largely on the financing that they can derive from their operations, it can nevertheless be argued that the social, economic and political systems of a specific state can have a different bearing to agencies which are primarily profit-oriented.   A certain state regulation on marketing goods may very well apply to profit agencies. However, non-profit agencies may experience no impact by these state enforced marketing regulations. What largely influences the operating of non-profit agencies in terms of social, economic and political systems can be observed from the very way in which these systems restrict the activities of these non-profit agencies. These non-profiting related restrictions may come in many forms such as restrictions on the scope of the agency’s operation as well as the extent of the agency’s behavior with respect to the existing state laws.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   A country under a liberal democratic system will essentially enforce limited regulations on agencies such as non-profit ones so as to give these agencies an organizational type of civil liberties, giving more freedom for these non-profit agencies to exercise their functions and purposes. With these things in mind, the social and political systems of a liberal democratic state will significantly increase the participation of non-profit agencies in exercising their functions, thus giving way to servicing more clients or individuals with the services the agency provides. On the other hand, a nation under an authoritarian regime will most likely restrict the operations of a non-profit agency, placing its activities under close scrutiny of the authorities.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   From the examples given, it can be seen that the socio-political composition of a nation or, more specifically, of a government greatly affects a non-profit agency be it in terms of its capability to exercise its functions or its capacity to provide certain services to the people not even as a marketing scheme but as a servicing scheme.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Further, the economic system of a specific country can also influence both the internal and external decisions and actions of a non-profit agency. Japan was once a nation which isolated itself from the rest of the world, making any financial aid from foreign agencies less likely to penetrate the funds of the non-profit agencies within Japan. Although to a certain extent these external financial aids from foreign organization may reach the funds of the non-profit agency in Japan, there could have been difficult obstacles prior to that. More recently, the economic prosperity of Japan and its opening of its borders to the world have nonetheless become contributive events to the welfare of several Japanese non-profit agencies which can make the most out of foreign financial assistance.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Moreover, non-profit agencies in third-world countries such as the Philippines can encounter the difficulty of mobilizing its services across communities precisely because these communities come in a large number. The necessity to address the needs of a specific number of constituents in a certain community should first be established. Otherwise it becomes more difficult for the non-profit agency to materialize its goals given the limited amount of resources. In general, the economic system of any given country or community greatly affects the manner in which a non-profit agency addresses this factor and in which the agency allocates its resources.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   In essence, political, social and economic systems affect non-profit agencies and that these agencies would have to make the most of what is available in terms of resources. Certain restrictions may be present, yet these things test the integrity of any non-profit agency. Reference Reiner, T. A., & Wolpert, J. (1991). The Non-Profit Sector in the Metropolitan Economy. Economic Geography, 57(1), 23-33.

Week DQ 3 1-D Essay Example | Topics and Well Written Essays - 250 words

Week DQ 3 1-D - Essay Example While ratio have the benefit of being the pinnacle level of measurement, they cannot be used in every situation; for example, to contrast temperatures. This is because a 0Â °C is actually 32Â °F and not non-existent. The value of a zero is very important in ratio measurement, as it is the only major factor that distinguishes ratio from interval measurements (Marr, 2010, p. 78). It is because of this value of zero that enables the formation of a fraction based comparison amongst two values of a variable. The most common use of this is the analysis of the growth of a company as witnessed in various news channels, such as the growth of sales on a year on year basis or other fundamental analysis factors such as return on investments are measured through ratios (for example, the revenues in 2011 are twice as much as what they were in 2010). Thus, ratio measurements require a set of continuous data within which the disparity could be based on, time, demographics, or any other factor. But their should be no disparity in the type of variable. Most common forms of data that can be measured through ratios are annual results of a company (as discussed), statistical disparities amongst variables, census data, market research, fundamental analysis of companies, progress of scientific experiments, etc. Variables such as weight, speed, and distance could be measured through the use of

17th century baroque dress Essay Example | Topics and Well Written Essays - 1000 words

17th century baroque dress - Essay Example The baroque dresses initially consisted of bobbin lace, and had falling collars. The patterns continued to evolve and get bolder. By the middle of the 17th century, the laces in the dresses had become straight edged, and they had patterned flowers. The flowers were arranged in a symmetric way. The designs of the baroque dress were to continue to change and evolve through the century. During the last quarter of the 17th century, there was the development of lighter lace. The lace had more scrollwork and smaller flowers. It also had an abundance of frothy points. The women’s clothes during the late 17th century period mostly resembled the one piece gowns, although they mainly consisted of a skirt and a top that were sewn together at the middle. The design of the dresses was meant to ‘stuff up’ the female figure. The designers during this period begun to come up with elaborate dress textiles that changed depending on the seasons. The period also saw the constant crea tion of new and textured designs. The designs and textures of the dresses was underwent tremendous changes during the 17th century period. From the early 17th century to the mid 17th century, the high wasted baroque dresses that had characterized the earlier 17th century were replaced by dresses with long waists in the mid 17th century. The gowns were typically two piece gowns, with bodices and skirts.The bodice and the skirts were however in most cases sewn together at the waist. The gowns were also open at the front center.

Analysis and evidence-based findings on Alex Color Studio employee's Essay

Analysis and evidence-based findings on Alex Color Studio employee's relationship Conflict - Essay Example This approach is more concerned with how workplace relationships progress and how such conflicts can be predicted by examining underlying communication practices, quality of the existing relationships, employees satisfaction, career advancement and performance. Thus, relationship conflicts is a workplace is affected by poor communication strategies, lack of employee satisfactions due to pay or promotions, unavailability of career advancement chances, and the nature and quality of the relationships. The nature of conflicts in Axle Color Studio is mostly relationship conflicts as opposed to task conflicts. Alex and Jackie admitted of there being several cases of relationship conflicts despite their constant argue to their employees not to bring personal conflicts into the salon. The interview revealed that there have been many visible instances of relationship conflicts between staff members which cause strain on assistant-stylist relationship when we are understaffed with assistants. Much of the relationship conflicts identified by Alex and Jackie are traced to the stylists’ relationship outside the salon. Due to the fact that the salon has few employees, their relationship is more personal and thus, extends outside the salon and thus external conflicts are extended from outside the salon into the salon. Even though Alex and Jackie have tried to persuade their employees to avoid mixing outside issues with the salon issues relationship conflicts have continued to be inevitable in Axle Color Studio. Stylists in the salon agree that conflict in the salon has very negative energy as conflicts between two employees causes the other employees around them to become stressed out which causes the salon’s atmosphere to then become tense and unpleasant. Intensified conflicts results into an overworked staff and it can be translated into their clients too. A client getting an experience in a tense and an unwelcoming environment is not likely to

XTRA(2) Essay Example | Topics and Well Written Essays - 4500 words - 1

XTRA(2) - Essay Example lysis of the logical requirements, design as well as implementation and these would be discussed under different categories of tasks related to the Xtra case study. A close analysis of the case study of Xtra shows that it is a small company specializing in Hollywood memorabilia and its founding principles were based on the notion of business being conducted via the post from the central offices based in the city center. However, due to global economic recession, the company has seen a significant decline in sales and the need to generate more sales has seen the company underscoring on the need to develop an eBusiness system that would help in collecting of marketing data as well as to provide a more personal customer service. E-Business is basically a general term that encompasses e-commerce but also includes the use of the internet for other business tasks such as teamwork, communication and new business services Post & Anderson 2003). E-business is increasingly regarded as a valuable tool for more traditional firms and has a large role to play in the future of many organisations through offering convenient online services to the customers. The basic eBusiness systems requirement for Xtra is the use of a system that is able to collect data automatically especially at the point of sale. This would increase efficiency in gathering data about the clients and is more efficient compared to the traditional method of using hard files to store data about their products. This involves the identification of problems with the current system and making choices. This stage would also involve the aspect of persuading the others to accept the decision and subsequently implement the ultimate solution that would have been agreed upon. Apparently, this method can handle large volumes of data and process information about any transaction swiftly. Traditionally, Xtra has been conducting its business using postal services to do all the transactions. However, because of the

Education Assignment Example | Topics and Well Written Essays - 1750 words

Education - Assignment Example Education helps discover the hidden talent and potential of an individual and then work on it to improvise it. Education does not only mean studying in schools and earning good grades. The true essence of education lies in discovering the inner being and transforming it into a cultured, intellectual figure. In this research, we shall analyze the evolution of education into one of the most important needs for mankind. We shall study the effects of education on our societies. We shall also discuss the power that an educated person has in the society, to make a change. Education has made man come out of the caves and transform his world into a place full of opportunities and convenience. In the ancient times when education was not very common, it was basically perceived orally and by observing things. A standard form of education had not developed in the societies. Due to this, knowledge about things in the environment and life was transferred informally from the elders to their young. This transferred knowledge was different for all adults since every human perceives and observes their surroundings in a different manner. As humans became more aware about their surroundings, they realized the need of a standard form of education. This evolved into a concept of formal education which was not given by their household members, in the context of religion, customs (Hughes, More). This was the step towards a formal learning process for mankind. After some time, societies and civilizations started becoming more complex and people started working on acquiring skills to earn their livelihoods. This created an eagerness to learn more from skillful people and a realization that they should learn useful things from experienced people on the job side for example; agriculture, fishing, preservation of food, stone work, metal work, construction, boat building etc. Literacy was more related to administration of the

International Taxation - Transfer Pricing Research Paper

International Taxation - Transfer Pricing - Research Paper Example For the purpose of the subject under consideration, it is also assumed that the subsidiary company in the aforementioned group structure is a foreign company and the Parent is a local company. When the companies in the group structures are involved in transactions with each other, they put a price on the transaction. This price is termed as the ‘transfer price’. This can further be illustrated with the help of the following example: Company A, the parent company, is situated in USA and its subsidiary company, Company B is situated in UK. Suppose that Company A has outsourced its financial activities to its subsidiary company, which means that Company A does not have any staff which are performing finance related activities (such as preparing financial statement, filing tax return, involved in budgeting etc.) instead the finance department of Company B is performing these activities for Company A and in return is charging a fee. Although the owners of both Company A and C ompany B are the same, but still one company is charging a fee for performing a particular service to another company in the capital structure. Transfer pricing is not a legal activity in its substance, but its misuse can label it as abusive. Transfer mispricing is quite common in manufacturing concern all across the globe where the transfer of services are involved rather than the transfer of services. A safe estimate made by the economists and financial analyst presents the fact that around 60% of the international trade that place globally, is between the countries under the same corporate structure. In addition to this figure, the economists also put forward the fact that due to transfer mispricing, billions of dollars is lost for tax revenue. The tax authorities argue the fact that transaction between associated companies within a group should take place on arms length basis. The arms length price is the price at which two unrelated parties in the market would agree to proceed with the transaction. The arms length pricing is a result of genuine negotiation in the market. But usually what happens in the global market is that companies usually distort the transfer prices at which the transaction is recorded. This usually assists the companies in avoiding tax and report higher profit for the financial year. Illustrative Example No. 1 (all figures in USD)    Subsidiary Company (fully owned and controlled by the parent company)    Parent Company (Head Office of the Multinational)             Host Country (China) Home Country (USA)                            Price of good bought    Transfer Price    Selling price Total Case 1 100    200    300    Profit Before Tax 100 100 200 Tax Rate (%)[Ey.com 2013] 25% 40%    Tax paid 25 40 65 Profit after tax    75    60    135 Case 2 100    280    300    Profit Before Tax 180 20 200 Tax Rate (%) 25% 40%    Tax paid 45 8 53 Profit after tax    135    12    147 Ca se 3 100    300    300    Profit Before Tax 200 0 200 Tax Rate (%) 25% 40%    Tax paid 50 0 50 Profit after tax    150    0    150 In the first illustrative example, we are considering two companies situated in USA and China. The company situated in the USA is the parent company whereas the company situated in China is the wholly owned subsidiary company of the Parent. The Parent company is involved in the trading of FMCGs. The items that the company A sale to the general public is manufactured by the subsidiary

A Case Against Slavery & Uncle Tom’s Cabin Essay Example for Free

A Case Against Slavery Uncle Tom’s Cabin Essay HB Stowe’s Uncle Tom’s Cabin was a powerfully evocative condemnation of slavery, and was famous in its own time. While many held that Stowe herself knew nothing about slavery or southern life, having never seen southern plantation life, it had its intended effect regardless: to stir up anti-slavery sentiment in the north, and to a lesser extent, in the South. Chapter VII is called â€Å"A Mother’s Struggle,† and it brings together many of the themes that dominate this book. First, the centrality of motherhood and the invincible power of a mother that is soon to be separated from her only son leads the action of this work. Second, the dominance of the Protestant Christian faith, a faith that serves to both assist slaves in tolerating their condition as well as providing them the strength to escape is the engine of the action. Since God is on the side of those who oppose slavery, ultimately, their struggle will emerge victorious and hence, the strength to persevere is present. Hence, this chapter is a central part of the work as it synthesizes the main themes of the book in rather stark terms, since this chapter is really the first â€Å"action† chapter of the book, that is, it is the beginnings of Eliza’s escape from her bondage and traces her moves northward to the Ohio river. The first real issue that drives Eliza to escape is the fact that she and her son are possibly to be sold. The Shelby family that owns them seeks to sell several slaves to pay off debts, and Eliza, who is not poorly treated by her mistress, Mrs. See more:  First Poem for You Essay Shelby, will not be separated from her only son (1-2). Here, the institution of slavery is shown in its worst aspect: the breaking up of families in the interest of the financial solvency of their masters. It was debated how often this was actually done, but this first few pages show the slave owning Shelby family as more or less humane, but forced due to circumstances to part with slaves, slaves, like Tom himself, who has befriended the son of the Shelby family. But stronger than all was maternal love, wrought into a paroxysm of frenzy by the near approach of a fearful danger. Her boy was old enough to have walked by her side, and, in an indifferent case, she would only have led him by the hand; but now the bare thought of putting him out of her arms made her shudder, and she strained him to her bosom with a convulsive grasp, as she went rapidly forward (1). This passage is an important part of the introduction to this chapter in that it places maternal power at the center of the war against slavery. It is this fear mixed with love that will keep Eliza moving forward. â€Å"Sublime is the dominion of the mind over the body, that, for a time, can make flesh and nerve impregnable, and string the sinews like steel, so that the weak become so mighty. † It is love, ths power of mind, the love for her son that keeps her moving forward, rather to face death, freezing, or torture if caught rather than be apart from her boy (2). It seems that, as Eliza continues her trek forward, that her body has become completely subsumed under her mind, and her love. Hence, she refuses to eat what she has packed for the trip North, and instead only wants her son to eat (3). But along with the power of a mother’s love, is the power of the belief in God and his Scriptures: â€Å"An hour before sunset, she entered the village of T , by the Ohio river, weary and foot-sore, but still strong in heart. Her first glance was at the river, which lay, like Jordan, between her and the Canaan of liberty on the other side. † (4). This passage is telling, in that it provides Old Testament references to the move toward liberty. The move of slaves northward to freedom is likened to the move of Israelites, themselves slaves to the Egyptians, over the Jordan river to the Canaanite valley which God has chosen for his people. For the slave treated harshly and not given even basic freedoms, the move northward was considered the promised land, the land of freedom, regardless of the hardships of slavery: this is the indictment of the institution as a whole. Slaves wold risk everything to avoid the institution, even a more or less comfortable existence that Eliza enjoyed with the Shelby’s. In this chapter, the mood is that if God closes one door, He opens another. So with Eliza gets to the river, the barrier between herself and freedom, it has been largely iced over (5). Given this, the ferry will not run. However, she is briefly taken in by a family connected with the ferry house on her side of the river. The action quickly and awkwardly shifts back to the slave quarters at Mrs. Shelby’s, where the slaves are speaking about the upcoming sale. Speaking of the slave trader, Chloe says, â€Å"He desarves it! † said Aunt Chloe, grimly; â€Å"hes broke a many, many, many hearts, I tell ye all! † she said, stopping, with a fork uplifted in her hands; â€Å"its like what Masr George reads in Ravelations, souls a callin under the altar! and a callin on the Lord for vengeance on sich! and by and by the Lord hell hear em so he will! † (7). This is very important, since it is clear that the slaves hold that God is on their side, not the other way around. On the other hand, this point of view is made more ambagious by Uncle Tom’s statement that damming people to Hell is not a very nice thing to do, and that eternal punishment is not a fit crime for selling slaves, which after all, is not eternal (7). This creates a concept of equivocalness where two factions of the slave population have two different points of view: the first, that of Chloe, that slavers are evil and will be punished to Hell, and the more moderate view of Uncle Tom, that slavers are victims of circumstance, who themselves, did not invent this institution. But Aunt Chloe responds, though indirectly to Uncle Tom: â€Å"Dont natur herself kinder cry out on em? † said Aunt Chloe. â€Å"Dont dey tear der suckin baby right off his mothers breast, and sell him, and der little children as is crying and holding on by her clothes, dont dey pull em off and sells em? Dont dey tear wife and husband apart? † said Aunt Chloe, beginning to cry, â€Å"when its jest takin the very life on em? and all the while does they feel one bit, dont dey drink and smoke, and take it oncommon easy? Lor, if the devil dont get them, whats he good for? † And Aunt Chloe covered her face with her checked apron, and began to sob in good earnest. (8) Again, Stowe is making another attack on slavery here, using the splitting up of families as her center line of argument. Since she is dealing with a family that treats their slaves moderately well, she cannot really rely on the physical violence argument so common in anti-slavery polemics. Since motherhood is at the center of this work, it seems that the basic argument against slavery is that since slaves have no freedom, they cannot fight back when their families are taken apart. Hence, Stowe holds that the family, especially the mother, is the institution of society that maintains moral norms and hence, will be the institution that takes slavery apart. If anything, this is the primary case against slavery being made here. Moving back to the action on the Ohio river, Eliza has been spotted by the slave trader, the very focus of evil throughout this book. It must also be pointed out that the trader and his style of life are equally repugnant to the Shelby’s (10). But as far as Liza is concerned, when she is spotted, A thousand lives seemed to be concentrated in that one moment to Eliza. Her room opened by a side door to the river. She caught her child, and sprang down the steps towards it. The trader caught a full glimpse of her just as she was disappearing down the bank; and throwing himself from his horse, and calling loudly on Sam and Andy, he was after her like a hound after a deer. In that dizzy moment her feet to her scarce seemed to touch the ground, and a moment brought her to the waters edge. Right on behind they came; and, nerved with strength such as God gives only to the desperate, with one wild cry and flying leap, she vaulted sheer over the turbid current by the shore, on to the raft of ice beyond. It was a desperate leap impossible (14). This passage is worth extended comment. First of all, as God has closed the door of the ferry, he has opened another, more dangerous door, that of skipping over the ice cakes. This seems powerfully symbolic: the ice represents the cold hearts of the slave traders and even the good slave owners. Under intense pressure, the power of family–of motherhood–takes over, what seems impossible is not so, if God is on your side. Slavery, it seems, will be defeated by slave mothers trampling on the cold hearts of the slave owners through material love and devotion to get to freedom. On the other side, Eliza meets a friendly farmer, Mr. Symmes, who assists in her escape. Stowe remarks on page 10, â€Å"So spoke this poor, heathenish Kentuckian, who had not been instructed in his constitutional relations, and consequently was betrayed into acting in a sort of Christianized manner, which, if he had been better situated and more enlightened, he would not have been left to do. † Again, a powerful statement is being made here: since slave owners were normally of the â€Å"gentlemanly† class, that is, the civilized class, civilization is equated with the dominating of slaves. Since poor whites were not slave owners (and treated only little better than the blacks) and were not part of their civilization, they had not â€Å"learned† about the inferiority of blacks and the racial and class hierarchy of the South. Therefore, their lack of civilization is a good thing, since simple common sense seems to dominate over â€Å"civilized manners. † Hence, the hero of the story (or at least of the chapter) is this simple farmer from Kentucky who does not represent civilization, but simple agrarian manners and common sense morality. Hence, in conclusion, Stowe is making several points here. First, that the real evil of slavery is the destruction of the family. If the family is the center of social life in that it is the bearer of tradition and moral values, then its destruction must lead to the beastialization of society. This might explain the evil of the slave traders, since they seem to specialize in breaking up families, and hence, are the very symbol of this beastialization. Second, a mother’s love, coupled with God’s force, will lead the southern slaves to freedom. Third, that freedom must be earned, and this is applicable to slaves and slave owners, both of which have not known freedom. Slave owners are as debased by slavery as the slave, since he is dependent upon them and hence, not free. Lastly, that nothing is impossible with God, and with a love of freedom. This is the case against slavery, in that it crushes all of these impulses, impulses that God as implanted in the human spirit and hence, are part of His creation, now enslaved by others. All quotes above are from the Virginia University edition of Uncle Toms Cabin, Published by the University of Virginia E-Text Center of the University of Virginia Library System. (http://etext. lib. virginia. edu/etcbin/toccer-new2? id=StoCabi. sgmimages=images/modengdata=/texts/english/modeng/parsedtag=publicpart=7division=div1)

Reflective Essay On Gaining Management Skills In Nursing Nursing Essay

Reflective Essay On Gaining Management Skills In Nursing Nursing Essay For the last five years, I have been working in the capacity of senior staff nurse in a rehabilitation unit for patients suffering from various forms of mental health conditions. When the ward manager offered me the opportunity to attend a course focusing on management skills, I had mixed feelings. I was pleased to realise that my manager had confidence in me to participate; However, I felt that this would be a challenge. At the same time, I was apprehensive; would I be able to fulfil her expectations? Especially as this course was designed for charge nurses who are expected to take a managerial role. Boud et al (1985) wrote about reflection being a form of response of the learner to experience. Johns (2000) stated through the conflict contradiction, the commitment to realise desirable work and understanding why things are as they are, the practitioner is more empowered to take more appropriate action in the future. From a reflective perspective of my practice, I undertook this study because I wanted to develop my role and felt it would be a good opportunity for me to apply the knowledge gained into my clinical practice. Effective resource management in the health care is paramount as without resources, there would be no health services. Various and appropriate resources are required to function and support the delivery of healthcare. In a practice setting, there is the human resources and non human resources. Human resources are staffà ¢Ã¢â€š ¬Ã¢â€ž ¢s clinical knowledge, their skills and time. This refers to all categories of the workforce within the health care setting. It includes nursing, medical, management, domestic, Occupational therapist, administrators, patients, etc.. Therefore, this includes the skill mix of staff, recruitment and retention. Non human resources are buildings, medication, equipment methods and money. Methods as resources include clinical procedures, policies and training. For money, the resources include the cost of maintaining buildings, equipment, recruiting staff and their salaries and day today running of wards, etc. These resources should be utilized effectively in order to achieve targets at minimal financial cost, in the minimum amount of time and to a high standard. Learning about workforce planning gave me a greater understanding of assessing how many, and what type of staff required, identifying how these staffs will be supplied and deciding how a balance between demand and supply can be achieved. Workforce planning in the NHS is a challenging but an important process. More effective the workforce is ensuring better service for service users. During our study lessons, we have had plenty of opportunities to participate in group work. Within an establishment / ward situation it is important to complete the decision making process as a team. Members should realise if they are to discuss an issue, find possible answers to an issue or make recommendations in order for implementation. There must be an open forum for discussion. Given the above, there is less chance members will waste time dealing with issues beyond their responsibility. Commitment to the decision is important as this will increase the commitment to implementation of the decision. Some of the advantages of group decision making are it allows attempts to persuade and influence others, which could result in achieving high quality results. Because of participants wider knowledge, experience and data collection it could produce more possible solutions. People are more committed to implement what has been discussed and planned if they are included in the discussion a nd the decision making process. Sharing ideas, opinions and options increase the understanding of the situation and commitment to the decision. In group discussions there is opportunity to learn from the other members. The advantage is there can be a tendency for more dominate member to take over and influence others. However, a few of the participants may attempt to appear superior and dominate the group. Especially when there are strong personalities among the group members. Respect differences of opinion (Brounstein,2003; Payne,2001). Also, group members may become more interested in winning rather than investing the best possible option. I have experienced advantages as well as disadvantages during our group work sessions. It felt warm and satisfying to be a part of a group which ensures that everyone has an opportunity to be heard respecting everyoneà ¢Ã¢â€š ¬Ã¢â€ž ¢s idea and values. It was tense and uncomfortable when there are dominators and aggressors; they were interrupti ng others wanting only their ideas to be heard. There are numerous methods by which a group can interact, these be introduced to prevent the discussions being dominated. I have also experienced differences in ideas, which led to feelings of a frustration and an unfriendly atmosphere. When you have a group that works well together as a team, negotiating will become more effective. We should make sure that our negotiations are done in such a way that it flows. The aim is to find an outcome thats acceptable to both parties. To achive this, we need skills such as: Listening, Questioning, reasoning and accepting. There are many ways to show that you are listening to someone. These involve two sets of skills. Non verbal, which relate to what you do and verbal relates to what you say. Non verbal methods include giving the person eye contact, nodding and not looking at your watch or yawning. Verbal ways include letting someone finish what they are saying, and thinking about what they have said rather than about what you are going to say next and responding to their comments. In any negotiation situation, it is important that you should feel comfortable about questioning anything you are unsure of or not happy with. There is no point in taking up a hard and fast position when you go into a negotiating situation. When this happens, both side retreat into their corners, and it becomes difficult to reason. You must be prepared to make some minor adjustments and compromises, as will your negotiating partner to reach a suitable outcome. At the end of a successful negotiation, you should both feel satisfied that you have reached an acceptable decision. You should also both have had an opportunity to express your views, ask questions and work out a reasonable agreement. If one party cannot accept the position, the negotiation should continue. I have also learnt and experienced how important it is to have bargaining skills when you are negotiating between two groups. During our negotiating exercise what we failed to do was to discuss between team members our strongest and weakest arguments and planning the sequences of our arguments. I believe the negotiation process can be summarised as a trading game. There is one way to play the game. That is to trade what we have with what we want. Through this study course, I was expected to learn various topics such as finance/workforce scheduling, report writing/negotiating skills, Recruitment and selection, interview skills, etc. Each lesson I attended was crammed with information. There were a number of skills I learned as part of my coursework, but in addition I learned a lot by going through the process. Reading relevant books and discussing these with my fellow classmates broaden my knowledge and interest in each topic. Looking at sample essays made me realise writing a report requires logical thinking and planning in order to organise oneà ¢Ã¢â€š ¬Ã¢â€ž ¢s ideas carefully and express them accurately. This was a valuable exercise as we write reports daily in our work area. I could use my new found knowledge and skills at work. The day after I learned about negotiating skills, a situation arose at work where the new information I learned assisted me in tackling the situation confidently. The course also helped me to improve my supervision skills in leading the junior members of the team. Many of the lesions stressed group work. This allowed me to work in a team setting confidently and expand my team building skills. I highly value the skills and lessons I have learned from attending this course and would recommend the program to anyone who wants to expand their knowledge and skills. Boud D, Keogh R, Walker D (eds.) (1985) Reflection , turning experience into learning. London. Cogan Page. Brounstein,2003;payne,2001 Nursing Management and Leadership. Ann Marriner Tomer Johns C (2000) Becoming a reflective practitioner. Oxford: Blackwell

Economic Issues in Mineral Based Economies

Economic Issues in Mineral Based Economies Why do Mineral-Based Developing Economies Face Economic Problems? The Case Study of Nigeria and Botswana 1. Introduction. Mineral-based economies have been defined as â€Å"those developing countries which generate at least 8 percent of their GDP and 40 percent of their export earnings from the mineral sector†. (Auty, 1993: p. 3). Two main categories of mineral-based economies have been identified. These include hydrocarbon producers and hard mineral exporters (producers of ores such as copper and tin). (Auty, 1993). Although one may reasonably expect developing mineral-based economies to witness tremendous economic development owing to their rich mineral resources, this has hardly been the case. According to Davis (1995: p. 1766) â€Å"mineral-based economies rather have development problems than development advantages†. In addition, Davis (1998) notes that economists and political scientists have recently proposed that mineral economies’ growth is below par, despite the mineral windfalls (rents) generated from mineral extraction. The mineral sector has even been classified as a ‘loser’ sector in the economic development race. (Shafer, 1994) cited by Davis (1998). Citing from a recent World Bank conference on mining and economic development, Davis (1995: p. 1765) states that several invited experts noted with concern the historical poor per capita economic growth of the mineral-exporting nations. In particular, participants from mineral-based developing economies were justly anxious about their fate. (Davis, 1995: p. 1765). In addition to fears of the â€Å"Dutch disease† and the â€Å"resource curse thesis† (explanations of these terms follow in subsequent sections), delegates were also concern about the appropriate policy response measures to these issues. (Davis, 1995). This paper aims at explaining why mineral-based developing economies rather face economic problems rather than economic development as one would expect. In meeting with this objective, the paper makes use of two case studies of mineral-based developing economies which include Nigeria (A hydrocarbon exporter) and Botswana (a hard mineral exporter). The rest of the paper is organized as follows: section two presents a literature review on why mineral-based economies rather face economic problems rather than economic development with particular emphasis on the Dutch Disease and the resource curse thesis; section 3 presents a discussion of the case studies making reference to their GDP growth, export revenue from mineral resources and per capita GDP; and section 4 presents some conclusions and recommendations. 2. Literature Review. Much of the literature has attributed underdevelopment of mineral-based developing economies to the Dutch disease. (Roemer, 1985) cited by Davis (1998) The Dutch disease is defined as a situation where an economy highly dependent on natural resources witnesses a decline in economic development as a result of a depletion of the natural resource or a sudden drop in the price of the resource. (Auty, 1993: p. 3). According to Davis (1995: p. 1768), the Dutch disease is a ‘morbid’ term that denotes the coexistence of booming and lagging sectors in an economy due to temporary or sustained increase in earnings. Mineral economies have been identified to generate an ideal environment for the disease given their notable minerals booming sector. (Davis, 1995). Mineral-based economies are characterized by a booming minerals sector at the expense of the manufacturing and agricultural sectors. (Davis, 1995). Ross (2003) suggests that mineral exports may cause economic volatility, inco me inequality, and crowding out of productivity growth in the manufacturing sector, which effects could increase poverty and reduce social welfare. Cordon and Neary (1982) cited in Auty (2001) explain the role of the Dutch disease on the deterioration of mineral-based economies using a three-sector model composed of a resource sector such as oil or other primary product exporting industry, a sector of tradeables, such as the manufacturing and agricultural sectors and non-tradeables. According to the model, a boom in the resource sector has three effects: a spending effect; a relative price effect and a resource movement effect. Looking at the spending effect, Auty (2001) suggests that the increased export revenues increases the demand for both tradables and non-tradables although spending on tradables fails to raise their domestic prices because prices in an open economy are determined in international markets. Consequently, any excess demand is met by imports. (Auty, 2001). Looking at the relative price effect, Auty (2001) suggests that failure to sterilize the increase in foreign exchange will result to an appreciation of the currency, which will in turn reduce the domestic prices of exports as well as those of imports competing with domestic products. In addition, a currency appreciation will lead to a reduction of the rents of the booming sector but may not be sufficient to reduce the sector’s output. (Auty, 2001). Domestic prices of non-tradables will rise with the rise in demand and these prices will neither be affected by the currency appreciation nor competitive imports. This will therefore result to an increase in the prices of non-tradables relative to the prices of tradables, as well as a reduction in exports and an increase in imports. (Auty, 2001). Macroeconomic theory suggests that the national income of a country is positively related to exports and negatively related to imports. The net increase in imports therefore leads to a reduction in the national income of the mineral-based State, which in turn hurts its economic development. Finally, as concerns the resource movement effect, Auty (2001) suggests that the movement of resources between sectors will also affect capital accumulation. Assuming a relatively labour-intensive non-tradable sector and a capital-intensive tradable sector, the movement in favour of the non-tradable sector will tend to raise wages and lower returns to capital thereby reducing capital accumulation. (Auty, 2001). In addition, assuming manufacturing is favourable to growth and that mineral resource booms cause it to decline, the mineral-based economy could experience slower long-term growth than the case would be if it had no mineral resources. (Auty, 2001). To support this view, Auty (2001) cites a number of studies that argue in favour of the fact that mineral resource booms tend to limit the growth of developing mineral based economies. For example, Matsuyama (1993It has also been sugges ted that mineral windfall facilitate irresponsible fiscal and trade policies. (e.g., Gelb, 1988; Ranis, 1991; Ranis and Mahmood, 1992) cited by Davis (1988). The issue as to why mineral-based economies remain underdeveloped is somehow controversial. (Auty, 2001). On the one hand, Mainstream economists have argued that primary commodity exports are the only way that countries in the early stages of development can generate the foreign exchange necessary to pay for essential imports and to service foreign debt. (Auty, 2001). On the other hand, Structurist economists (e.g., Presbish, 1950) cited by Auty (2001) argued that a long-run decline in prices for primary exports is an inevitable result of the increasing use of synthetics, shrinking raw material content of finished products and low elasticity of demand for raw materials. In addition Auty (2001) argues that oligopolistic markets in developed countries indicated that productivities increases there were captured in the form of higher income by workers and owners, while in the developing countries productivity gains were passed on to (northern) consumers in the form of lower prices. What the structurists economists are saying in effect is that mineral-rich developing countries because they lack the capacity to transform their raw materials into finished products often supply these products to developed or industrialized countries at very low prices. Industrialised countries in turn transform these raw materials into finished products and sell them to developing countries at very high prices, which do not match the prices for which they supplied their raw materials. By so doing mineral-rich developing countries continue to face declining levels of economic developing at the expense of developed countries. This idea is consistent with dependency theory[1]. For example, Presbish (1950) cited by Auty (2001) projected a downward trend in the terms of trade for primary products in relation to manufactured goods imported by developing countries from developed countries. In addition, Abubakar (1989: p. 19) describes Africa as a continent locked in an unequal exchange with t he developed world. Being perhaps the richest continent in the world, Africa has been transformed into undeniably the poorest continent. The following is a quote from Julius Nyerere, a prominent leader in Africa: â€Å"Every morning I listen to the B.B.C. to learn the price of the cotton and coffee with which Tanzania earns its foreign exchange. The prices of tractors and other goods we need to buy are not announced; they are fixed by the manufacturers in the Developed World, and we learn what they are when we go to buy†. (Abubakar, 1989: p. 19) quoting Julius Nyerere. 3. Case Studies of Nigeria and Botswana 3.1 Nigeria Nigeria falls in the first category of mineral-based economies identified by Auty (1993) as hydrocarbon producers. Minerals constitute 62.3% of the country’s merchandise exports and 9.6% of GDP and its mineral dependence index is 36 (the mineral dependence index is defined as the mean percentage contribution of minerals to GDP, merchandise exports, and government revenues). (Davis, 1995) citing Kuburshi (1984); United Nations (1974, 1976, 1987, 1993a, 1993c); World Bank (1993). Nigeria’s mineral dependence index of 36 indicates that it is highly dependent on minerals. This is following from Auty (1993) who considers a mineral dependence index of 20% or more to indicate mineral dependence. Nigeria was ranked 19th among developing countries that depended on minerals in 1970. This was based on the ranking of countries according to mineral dependence index in 1970. Based on 1991 rankings, Nigeria still maintained the 19th position and its minerals as a percentage of merchan dise exports had increased to 86.0 percent, minerals as a percentage of GDP stood at 7.6 percent and its mineral dependence index was 46.8 percent. (Davis, 1995). According to Eifert et al. (2002) oil represents an estimated 37 percent of GDP in Nigeria, and 63 percent of consolidated government revenues. The political economy of Nigeria has had an important role to play on how oil resources are managed in Nigeria. The public sector is the principal controller of these resources, which has fuelled the functioning of an extensive machinery of rent seeking a political patronage. (Eifert et al., 2002). Nigeria is characterised by a fragile ‘political coalition’ of diverse ethnic and religious groups with diverse interests. Eifert et al. (2002) asserts that public expenditures in Nigeria are always ratcheted out of control during oil booms, leading to macroeconomic instability owing to the diverse number of ethnic and religious interests that characterise the country. For e xample Eifert et al. (2002) suggest that an estimated amount of $300billion constituting oil revenues has enriched a small group politically and socially influential elite during the last 2 to 3 decades at the expense of the majority of Nigerians who have become impoverished. This indicates that Nigeria has failed to benefit from a general economic welfare from its oil boom because of the selfish desires of a small political influential minority. This situation is consistent with Gelb (1988); Ranis (1991); Ranis and Mahmood (1992) cited by Davis (1998) who attribute poor economic development of mineral-based developing economies to mineral windfalls’ facilitation of irresponsible fiscal and trade policies. Nigeria’s case is also consistent with Karl (1997); Mahon (1992); and Shafer (1994) cited by Davis (1998) who attribute mineral-based economies’ failure to achieve substantial economic development to the entrenched socio-political rigidity and rent-seeking ass ociated with an extended period of mineral extraction. According to Eifert et al. (2002) Nigeria’s economic growth has been stagnant and it is estimated that its per capita income has fallen from approximately $800 in the early 1980s to approximately $300 as at 2002. Nigeria’s failure to grow can be attributed to its government structure. Throughout the military regime described by Eifert et al. (2002) as a period of military dictatorship, the manner in which the oil cycle was managed was solely determined by the federal executive. Government spending was so high that in 1976 it accounted for more than the entire increase in oil revenue. (Eifert et al., 2002). Nigeria therefore faced rising fiscal and current account deficits following a failure of the 1975 oil price rise to bring the budget back into a surplus. By 1981, Nigeria had accumulated huge amounts of external debt, accompanied by capital flight. (Eifert et al., 2002). Increase government spending therefore fa iled to accelerate growth and there was little evidence of an increase in overall welfare that would have been expected during the sharp real appreciation that followed the spending binge. (Eifert et al., 2002). Eifert et al. (2002) attribute Nigeria’s failure to develop to the fact that its potential gains were rather absorbed in the sharply growing inefficiency of a corrupt and progressively more wasteful and distorted economy. Nigeria has made some efforts to adopt a democratic State but Eifert et al. (2002) conclude that the outcomes in the management of Nigeria’s oil cycle in the new democracy are thus so far not very different from the past pattern. This indicates that Political institutions in Nigeria are therefore shaped by a longer history than the current political regime. There is still an excessive an unsustainable increase in public expenditure, with considerable macroeconomic instability, and little to show in the growth and economic development. (Eifert, 2002). 3.2 Botswana. Botswana was ranked 35th in the mineral dependence index for developing countries in 1970. It had 0 percent for minerals as a percentage of merchandise exports, 19.6 percent for minerals as a percentage of GDP and 9.8 for mineral dependence index. (Davis, 1995). Following the ranking based on the minerals dependence index for developing economies in 1991, Botswana was ranked 8th with an 83.0 percent of minerals as a percentage of merchandise exports. Its minerals as a percentage of GDP had also increased to 41 percent and its mineral dependence index was 62.0. (Davis, 1995). Unlike Nigeria, Botswana falls in the second category of mineral-based economies with diamond, copper, nickel and coal constituting the principal hard minerals that it exported. (Curry, 1985). According to Curry (1985), Botswana, unlike other mineral-based economies in Africa that suffer from economic stagnation and political turmoil, Botswana has recorded an economic growth and political stability as a result of its fortuitous endowment of mineral wealth and sound macroeconomic management. Despite this development, Curry (1985) suggests that this growth strategy has produced underdevelopment and economic stagnation in rural agriculture, as well as increasing economic dependency on the republic of South Africa. Increases in mineral revenue has enriched the elite who have joined white farming families as the country’s large scale cattle owners, purchasing land and cattle from savings of relatively high salaries in the mining and public sectors. This situation has created two factions in Botswana. One rich and the other poor and there is an emerging clash between the rich and the poor that could destabilise and threaten an African success story as described by Curry (1985). In effect, mineral revenue in Botswana while it has helped to fuel economic development is threatening the growth of the agricultural sector and has also helped to widen the gap between the rich and the poor. Botswa na’s case is consistent with the Dutch disease which is consistent with the idea that a boom in one sector threatens a recession of other important sectors of the economy. The boom in the mineral sector has helped to fuel a recession in the agricultural sector in Botswana. 4. Conclusions and Recommendations This paper aimed at studying why mineral-based developing economies have witnessed more of economic problems than economic development. Nigeria’s case indicates that the country has suffered from autocratic and fractional democracies that have resulted to a poor management of the revenues from oil booms. As a consequence, mineral revenue has been spent without any fiscal discipline. This has led to the satisfaction of the desires of an influential minority at the expense of the welfare of the greater majority. Nigeria has basically not witnessed any economic development throughout boom in its oil sector. On its part, Botswana has witnessed growth and development as a result of its mineral resources. However, the boom in the mineral sector is hurting the agricultural sector and the situation has only benefited the rich who are using the mineral revenue to take over all land in Botswana for cattle rearing. Like Nigeria, Botswana’s mineral revenue has to some extent benefi t an influential minority. Based on the above, this paper recommends a more democratic regimes in mineral-based economies as well as an emphasis of the importance of all sectors in the economy. Governments in developing countries need to understand the importance of the manufacturing industry. Nigeria for example should be more concern about building its own oil refineries so as to boost its manufacturing industries. In Botswana, the government should implement high taxes on the rich elite so as to help redistribute the mineral income to the poor. Subsidies should be provided to the poor farmers. By so doing, there can be an equitable distribution of land, which will in turn boost the agricultural sector. Bibliography Abubakar A. (1989). Africa and the Challenge of Development: Acquiescence and Dependency Versus Freedom and Development. Praeger Publishers. New York. Auty R. M. (2001). Sustaining Development in Mineral Economies: The Resource Curse Thesis. Routledge. Auty R. M. (2001). The Underperformance of resource-abundant economies. Resource Abundance and Economic Development. Edited by R.M Auty. UNU/WIDER studies in Development Economics. Oxford. Curry R. L (1985). Mineral-based growth and development-generated socioeconomic problems in Botswana: Rural Inequality, Water scarcity, food insecurity, and foreign dependence challenge governing class. American Journal of Economics and Sociology, vol. 44, No. 3, pp. 319-336. Davis G. A. (1998). The minerals sector, sectoral analysis, and economic development. Resource Policy, vol. 24, No. 4, pp 217-228. Davis G. A. (1995). Learning to Love the Dutch Disease: Evidence from the Mineral Economies. World Development, vol. 23, No. 10, pp. 1765-1779. Eifert B., Gelb A., Tallroth N. B. (2002). The Political Economy of Fiscal Policy and Economic Management in Oil-Exporting Countries. Policy Research Working Paper, No. 2899. The World Bank, Africa Regional Office. Lievesley G. (2003).DependencyThe Concise Oxford Dictionary of Politics. Ed. Iain McLean and Alistair McMillan. Oxford University Press, Oxford Reference Online. Tà ©treaul M. A., Abel C. F. (1986). Dependency Theory And The Return Of High Politics. Greenwood Press. New York. Footnotes [1] Dependency theory built upon the United Nations Economic Commission for Latin America (ECLA) which characterized the world as divided into centre (the developed, inudstrialised North) and periphery (the underdeveloped agricultural South). (Tà ©treaul and Abel, 1986; Lievesley, 2003). Dependency theory tries to explain the external mechanisms of control exerted by the centre on the periphery. The centre maintained the periphery in a state of underdevelopment for purposes of super exploitation. (Tà ©treaul and Abel, 1986; Lievesley, 2003). Dependency theory therefore indicates that underdevelopment was not an original or inherent condition, it could rather be explained by the historical relationship between the developed and developing world.

How the Computer Works :: Personal Computers PC

Many people assume that computer are difficult to understand and difficult to use; however, the first step is understanding and learning to use the computer. The types of hardware that all computer systems use and the types of software that make them run. Like millions of computer users, microcomputers where used to play games, explore the Internet, write papers, build spreadsheets, or create a professional-looking proposal or flyer. You can perform all these application without understanding exactly what goes on behind your computer case or monitor screen. We the computer user, turn on the machine, load software program, and use that software to accomplish a task without knowing what goes on behind the scenes or the basic functions of the computer components. It is also important to know how to protect the computer. The complete computer system consists of four parts; hardware, software, people, and data. The term hardware refers to the physical components of the computer, such as the monitor, keyboard, memory chips, and hard drive. The term software refers to the set of instructions that directs the hardware to accomplish a task. People are the customer operators, known as users. Data consists of raw facts, which the computer stores and reads in from of numbers. In order to perform a computing task, hardware is used by software for four basic functions: input, processing, output and storage. The computer user interacts with a computer in a language that the user understands, but software must convert that instruction into a form that hardware can understand. Hardware stores data and communicates with software by only one fundamental method--binary--and, in effect, speaks a language that only has two words, "on" and "off." All communication, storage, and processing of data inside a computer are in binary until presented as output to the user. The binary number system, is the language of the computer. The central, most important hardware device in a computer is the central processing unit (CPU) or microprocessor. Date received by input devices goes to the CPU, and output travels form the CPU to output devices. The CPU stores data and instructions in storage devices and performs calculations and other processing of data as well. A method for the CPU to communicate with the device will need to send data to and/or receive data from the CPU.

constitution :: essays research papers

The Constitution itself did not mention political parties, and it was assumed that none was going to arise. But this was soon proven wrong when the debates between the Federalists and Anti-Federalists in 1787 and 1788 stir into a two party system. This soon led to a permanent feature in American policies. In early times, groups of people formed temporary assembly and voted together either for or against a specific policy. When the policy was settled, the assemblies would dissolve. The Federalists and Anti-Federalist was sort of like these assemblies, but they didn’t dissolve that easily.   Ã‚  Ã‚  Ã‚  Ã‚  The 1790’s became known as the Federalist Era because a Federalist President led it. Political parties began to form around two leaders, Hamilton and Jefferson. The Federalist Party supported Hamilton and his financial program. The opposing party that was known as the Democratic-Republican Party supported Jefferson and tried to elect candidates in different states who opposed Hamilton’s program. The French Revolution later hardened the formation of these two parties. Americans became sharply divided over whether it should or should not support France.   Ã‚  Ã‚  Ã‚  Ã‚  The Federalist strength was greatest in the northeastern states and the places that favored the growth of a federal power. They supported British and aided businesses, national bank, and tariffs. Made up of the rich businessmen and large landowners. The Democratic-Republican power were the party whose supporters were mainly from the southern states and where people favored the protection of state rights and a weak central government. They supported French, favored agriculture, no national bank, and opposed tariffs. 2). Explain the circumstances that lead to the incorporation of a Bill of Rights in our federal Constitution. State two rights guaranteed to you by the Bill of Rights, and explain what privileges each right grants to you and what privileges each right grants to you and what obligations each right demands to you.

Referring to relevant scientific literature, discuss critically

Therapists believe that this s the best approach as it directly addresses a child's thoughts and behavior and teaches them to challenge those that are unhelpful (Glared and Glared, 2008). In doing this, it allows children and adolescents to practice techniques for behavioral change in the safety of a therapy environment, which they can then transfer to other fields (Kendall, as cited by Kaplan, Thompson and Coarsen 1995). When undertaking CB with a child or adolescent their developmental stage needs to be taken Into consideration as it may have an influence on the effectiveness of the therapy (Durbar s cited by Kaplan et al. 1995) and also create limitations to what they can do. Grave and Blithest (2004) suggests that between the ages of 5 and 8 developmental immaturity occurs. Harrington (2003) states that some techniques within CB require the patient to possess certain cognitions to carry out tasks and if the patient is at a developmental stage where they cannot complete the tasks then a barrier is formed. Clark (2005) proposes that sessions need to be ‘developmentally appropriate' and engage the child; adolescents are more able to participate in more adult sessions, whereas younger children may benefit from treatment centered around play.This is demonstrated by Grave and Blithest (2004) who state that combining CB and play is an â€Å"effective way of communicating with young children† (peg. 414) The child's developmental stage may also govern how much adult involvement there will be In the therapy; Clark (2005) highlights that â€Å"the younger the child, the more likely It Is that parents may become Involved In treatment† (peg. 130), this Is due to the on-going developmental changes and the child's dependency. Kaplan et al. 1995) state that arenas should be educated in the cognitive behavioral techniques being used and when the child attempts to use something learned in therapy at home, should give positive feedback and assume the role of co-therapist. Harrington (2003) discusses how the role of an adult can enhance the therapy as they can communicate things to the therapist that the child may be reluctant to talk about. There are also ethical Issues to be taken into consideration when undertaking CB with adolescents.Kendal and Degrade et al. (As cited by Clark, 2005) highlight that it is adults, usually parents, ho accompany children and adolescents to therapy sessions and although not the patient themselves, dictate what issues they would Eke the therapy to address. Degrade et al. (As cited by Clark, 2005) continues to discuss how this may create a to the treatment for children and young people as it teaches them techniques that they can later call upon when facing similar situations in the future.

Analysis of Adidas

POLITICAL FACTORS: Political stability is an important factor in any country for Adidas. Political and regulatory risks include potential losses from expropriation, nationalization, civil unrest, terrorism and significant changes to trade policies . In particular the Adidas Group faces risks arising from sudden increase of import restrictions, charges in the taxation system of a country, minimum wage policy, import tariffs and duties that could compromise the free flow of goods.ECONOMIC FACTORS: Economic growth and interest rates are major factors for any economy in the world, if interest rates are too high and keep rising, then the demand for products will fall, as it makes saving more attractive and borrowing more expensive (Babette & Ferrell et. al 2008). Whereas if interest rates are too low, people are encouraged to spend, as saving isn’t attractive. This means that there is more money going round in the economy and makes goods seem cheaper, which is bad for the economy a s it causes inflation to increase. This is why it is important that interest rates are stable. Taxation, VAT, Inflation, unemployment and per capita income highly affect the company’s profitability.SOCIAL FACTORS: Adidas target market comprises of people from different social backgrounds. The Adidas Group is affected by people’s religion, race, culture, education levels, population, gender, buying habits and lifestyle. Different religions like Hinduism, Islam, Christianity, Judaism and many more have different buying patterns and opinions for any products they buy (Wilson 2005). The Adidas Group has penetrated most countries so all these social attributes play very important roles in deciding the company’s strategy. PEST ANALYSISTECHNOLOGICAL FACTORS Technological advances in things like machinery will have an affect on the Adidas Group. The latest Technology can speed up production, save energy or cut down labour costs. Currently the world has become a small vi llage and the use of the Internet is increasing day by day all around the world, so  Adidas needs to make sure that they keep up-to-date with the Internet all the time. It will help customers to buy online, and help it to advertise online and many other things.

Impact of Brand Image and Advertisement on Consumer Buying Behavior Essay

Impact of Brand Image and Advertisement on Consumer Buying Behavior Impact of Brand Image and Advertisement on Consumer Buying Behavior Muhammad Ehsan Malik, Muhammad 1 2 Mudasar Ghafoor, 3Hafiz Kashif Iqbal, 4Qasim Ali, 4Hira Hunbal, 4Muhammad Noman and 4Bilal Ahmad 1Institute of Business Administration (IBA), University of the Punjab, Lahore, Pakistan Dean Economics and Management Sciences, University of the Punjab, Lahore, Pakistan 2School of Business, University of Dundee, Scotland, United Kingdom 3School of Business and Economics, University of Management and Technology, Lahore, Pakistan 4Department of Business Administration, University of the Punjab Gujranwala Campus, Pakistan Submitted: Apr 27, 2013; Accepted: Jun 3, 2013; Published: Jun 20, 2013 Abstract: Brand image and advertisement play a crucial role to boost up any business performance as brand image is an implied tool which can positively change people’s buying behaviors and advertisement is behaving as a driving force for any business as it’s an effective source to convey your message and stay in customer’s mind. The purpose of this study is to examine the impact of brand image and advertisement on consumer buying behavior in the general public at Gujranwala city. Questionnaire survey was used to collect the data by using non probability convenient sampling technique. A sample of 200 questionnaires was used in which 175 responses were collected within the period of one month. Findings show that brand image and advertisement have strong positive influence and significant relationship with Consumer buying behavior. People perceive the brand image with positive attitude. Study depicted that teenagers in Gujranwala are more conscious about their social status so they prefer branded products and advertisement affects their Consumer Buying Behavior positively. In the last of article limitations of research, implications and suggestions for further research also included. Key words: Brand image Advertisement Consumer Buying Behavior INTRODUCTION can build long term profitable relations with customers. People in our society are so conscious about their any business can positively affect the behaviors of status and they prefer to use branded products to show people regarding brand image, satisfaction and loyalty. off their status symbol. Brand is considered as implied At present time in global and emerging markets device through which any business can attain the business war is not only on price but customer attraction, attraction of people and can enjoy the competitive edge. loyalty and relationship matters a lot. Companies are so In our local scenario it also considered as a valuable asset conscious about their customer’s satisfaction. for any business as it can change peoples’ buying Advertisement plays a crucial role for any business to behavior. It can play a vital role to expand any business. boost up its performance graph as it is a powerful strategy Brand image development is a long term process and it to attract your customers toward your product. In can prove a strong weapon to fight with your competitors. Pakistan advertisement also becoming a driving force for Customers rely on branded products and mostly prefer to any business because it can force people to change their buy products with well known brand name. Marketing behavior regarding your product in positive sense. valuable strategies and tools can develop the brand of Advertisement is a dominant and leading weapon in all any product. If brand is managed in effective ways, a marketing tools due to its positive impact on consumers’ business can enjoy maximum number of customers and buying behavior. It’s an effective way to communicate Refine quality of products and social

Aromatherapy and Stress Reduction Essay

My patient L. T. is a 35 twelvemonth old adult female who merely late migrated from West Africa. She is a female parent of four kids. runing from two old ages of age to 12 old ages of age. and she has merely been freshly diagnosed with early cervical malignant neoplastic disease. Even though this patient has a household history of cervical malignant neoplastic disease ( her female parent died from complications of cervical malignant neoplastic disease with metastatic ) prior to her diagnosing L. T. was symptomless. so this came as a daze to both her and her hubby of 12 old ages. Due to her household history of malignant neoplastic disease and the fact that she already has kids ( one miss and three male childs ) my patients intervention of pick is to hold a extremist hysterectomy performed. Even though she understands the necessity of the surgery and is in understanding with the process. L. T. is soon sing a batch of emphasis. anxiousness and periods of depression non merely due to he r new diagnosing or inquiries of if the malignant neoplastic disease would come back after intervention. but besides about her sex life post-surgery and any malformations that accompany such a major surgery. Stress and anxiousness can be psychologically stultifying. non merely doing riotous slumber or work but besides take downing a patients’ opposition and doing an already ill individual even more susceptible to infection and unwellness. Therefore. commanding my patient’s emphasis and anxiousness degree at this point in clip is really important. ground why I choose Aromatherapy as a complementary therapy for this patient. Aromatherapy which is a signifier of alternate medical specialty can be traced back 1000s of old ages ago when the Egyptians where known to fire incense made from aromatic wood. spices and herbs in award of their Gods. The ancient Egyptians strongly believed that as the fume rose up to heaven. it would transport their supplications and wants straight to the Gods. Furthermore. the Egyptians used the technique of distillment to pull out the oils from the fragrant workss and these oils were so used for curative and decorative intents. every bit good as embal ming the dead. They besides used the kernels of the workss to execute their spiritual rites. since they believed that certain aromas arising from specific workss raised 1s mindfulness. Therefore. in due class. the advancement of aromatics as medical specialties would engender the basicss that aromatherapy was built upon. In kernel the history of aromatherapy is necessarily related to the development of aromatic medical specialty. which in the early yearss was combined with faith. thaumaturgy and mysticism ( Fontaine. 2011 ) . Aromatherapy is the pattern of utilizing volatile works oils. pure indispensable oils obtained from a broad assortment of workss which have been steamed distilled or cold-pressed from bush. flowers. fruits. seeds and roots to advance psychological and physical wellbeing ( Fontaine. 2011 ) . Aromatherapy stimulates the immune system by moving on the cardinal nervous system. finally loosen uping and uplifting 1s emotional province. cut downing emphasis. alleviating depression and anxiousness. stimulating and even calming in order to reconstruct both emotional and physical wellbeing. Additionally. the usage of appropriate oils can hold powerful effects ; aromatherapy can besides be effectual in easing a broad assortment of diseases. comforting achings. strivings and hurts and therefore alleviating the uncomfortableness of legion wellness jobs ( Schnaubelt. 2011 ) . A recent research survey has found that marjoram indispensable oil increases the production of 5-hydroxytryptamine. a neurotransmitter that is involved in the transmittal of nervus urges. Serotonin is involved in modulating temper and an instability in 5-hydroxytryptamine degrees may act upon temper in a manner that leads to depression Additionally. several surveies over the past few old ages have found that Alz heimer’s sick persons became less agitated and restless when treated with lavender and lemon balm indispensable oils. Another research has shown that ylang-ylang indispensable oil boosts the body’s production of endorphins. a endocrine that produces feelings of wellbeing and hurting decrease ( Schnaubelt. 2011 ) . Hence. I would state my patient that any clip she feels the impulse to shout at the childs out of defeat. or anytime she feels depressed. it would be a good thought to take out the lavender indispensable oil and its microscopic chemicals would instantly trip her nervous system to quiet down. thereby loosen uping her musculuss. Due to the fact that my patient is of West African heritage she is really much open to the thought of aromatherapy. She tells a narrative of how back in her native land her maternal grandma normally goes into the shrubs and picks out a clump of different foliages. bushs and the dorsum of tree short pantss to boil and either drink or usage in bathing. She mentions how her female parent had told her that it was to cleanse her organic structure and finally assist her grandma with bodily achings. L. T. is optimistic about her freshly gained cognition and greatly appreciates it. admiting that she is pretty certain it would assist her hurt during this clip of unpredictable crisis in her life. She promises to see the promenade in hunt of some aromatherapy emphasis decrease indispensable oils to buy every bit shortly as possible. I educated her on available web sites where she could buy choice indispensable oils. and besides how she can make her ain research online on different aromatherapy merchandises available for emphasis and anxiousness decrease. In decision. it is a proved fact that if used decently aromatherapy does work good with alternate medical specialty and interventions ; it is a confirmed natural redress for emphasis and anxiousness alleviation. Mentions:Fontaine. K. L. ( 2011 ) . Complementary & A ; alternate therapies for nursing pattern. ( 3rd erectile dysfunction. erectile dysfunction. ) . Upper Saddle River. New Jersey: Pearson Education. Schnaubelt. K. ( 2011 ) . The mending intelligence of indispensable oils the scientific discipline of advanced aromatherapy. Rochester. VT: Healing Arts Press.

The legend of bagger vance Essay Example | Topics and Well Written Essays - 500 words

The legend of bagger vance - Essay Example Bagger Vance as the title of the film suggests represents hope. He serves as though he is the character portraying God as the source of light in the darkest of times. He was there to guide Junuh and to help him find his swing. But he will not always be there. There will come a time when his work is done and just like Junuh, he had to see to the end to the game by himself and take to heart all he had learned. He was no longer necessary and unlike what Junuh at first thought as he was reluctant to let him go, time comes when that hand that helps and the voice that guides must be let go. The story was set in an appropriate time in the history of the South and as it was based on a true, it merely made the film even more interesting. It was after the war and everyone was down on their luck with the Great Depression. Rannulph Junuh, who had been the most promising golfer from the South cannot get on his feet and was on a drinking and gambling spree each night. Adele Invergordon, the daughter of who once was the wealthiest man in town had to deal with the grief of her father’s lost and the load of debt she had inherited. This was when she concocted the thought of inviting the two best players in the country to play in an invitation match to help boost the ailing business she had taken over. Junuh was unenthusiastically thrown into the match thinking it would be as easy as years before. Everyone was coping with one thing or another and it was only through the little boy Hardy Greaves, with all his innocence and passion that they realize what they have been missing by wallowing in misery. The truth of the matter is change is not the only constant thing in the world, problems also form part of life. It may not always be there and it may not always be the same level for everyone but just about everybody has problems. There are

Love- Spare Time Equipment Case Study Example | Topics and Well Written Essays - 250 words

Love- Spare Time Equipment - Case Study Example n brands of small pleasure boats, outboard motor, snowmobiles, jet skis, a line of trailer and pickup-truck campers, and recently, a line of lawn mowers, tractors and trimmers. Despite being in operation for two years, the business has been reflecting break-even in financial performance. Recently, there was an offer by a producer of mountain bikes to include this among the products he offers. In this regard, the case requires an evaluation of Mark Zimmerman’s overall strategy, including the appropriate decision for the mountain bike offer. The strengths in Zimmerman’s strategy lie in focusing on the theme of personal service, manifesting a friendly, service-oriented atmosphere and stance. Further, since the business carries exclusive brands that are not offered by other competitors within a five-mile radius; except for the recently added lawn mower equipment, he exhibits competitive advantage for his core products over those of his competitors. On the contrary, the weaknesses lie in the need to evaluate the needs of the customers within his area. Apparently, his competitors had been offering price strategies that could be indicative of the customers’ sensitivity to prices. Further, he should select the products that would generate profits rather than giving them more work (like the lawn mower equipment). His use of selective advertisements needs to be evaluated to ensure that all products offered would be appropriately promoted to enhance customers’ awareness, recall and purchase. The bike offer is a good opportunity since the incentives are enticing (initial inventory, accessories and repair parts need not be paid within 90 days). However, since the product is virtually the same as those offered by other competitors within the area, the strategy to be applied should differentiate him from others and determine the needs of the customers within the area for mountain bikes. One therefore recommends not to include the bike in his

One Flew Over the Cuckoos Nest Essay Example | Topics and Well Written Essays - 1000 words

One Flew Over the Cuckoos Nest - Essay Example He manages to convince some patients, however, in the end, McMurphy’s attempts prove futile. Despite the unsuccessful attempt to escape, McMurphy’s actions produce alternate favorable outcomes. Therefore, discussed below, are the reasons why McMurphy chose not to escape, his gift to fellow patients, and, the influence both parties had on each other. Despite having a flawless escape plan, McMurphy chose not to go through with it for the following reasons. Firstly, McMurphy realized that he would leave some of his helpless friends behind if he followed through on the escape plan, for example, Billy who did not consider himself as being ready to leave the hospital. McMurphy, therefore, feared that the progress made during his stay inside the mental institution would be destroyed by his departure. As a result, none of the patients would have the courage to take charge of their lives leading to self-recovery. Secondly, the drugs prescribed to the patients when mixed with alc ohol made it physically impossible for patients to follow through with their escape plans. Therefore, McMurphy could not leave some of his new friends behind especially because of the incapacitated state in which they were in. Thirdly, McMurphy understood that Nurse Ratched would inflict further harm on the patients left behind if his plans to escape materialized. He came to this conclusion, after thinking about Ratched’s behavior towards those who displeased or disagreed with her. He did not want to leave his friends vulnerable when questioned about his whereabouts. McMurphy symbolizes hope for the patients locked away under the harsh, inhumane treatment within the mental institution. Therefore, he bestows hope on his fellow patients who are in a state of hopelessness because of the inhumane treatment they undergo under the directives of Ratched. Before McMurphy’s arrival, nobody dared to question Ratched because of the repercussions that would ensue. Therefore, McMur phy’s courage to challenge Ratched worked to strengthen other patients resolve. The patients realized Nurse Ratched’s ploys held no power over their ability to recover and return to the outside world. The fact that McMurphy did not abandon his fellow patients by following through on his escape plans reflected McMurphy’s genuine concern for his friends. This helped to reassure other patients that they are worthy of love and genuine affection and that people still care for them despite their mental afflictions. The fact that, Nurse Ratched and her colleagues, including Chief Bromden, result to performing a lobotomy on McMurphy shows that they felt threatened by the impact he had on his fellow patients. McMurphy changed his fellow patients by making them realize that they had it in them to get better and return to normal. This occurred by taking up the role of the leader amongst his counterparts and rebelled against Nurse Ratched’s harsh treatment. This made other patients realize that they could take control over their lives. In addition, this allowed the patients to understand that they all individually possessed the capacity to influence the direction of their recovery process. For example, Billy managed to speak without a stutter after a successful sexual encounter with Candy during the execution phase of the escape plan. Despite Billy’s achievement abruptly coming to an end after Nurse Ratched threatened to expose him to his

Service Request - HR Systems Essay Example | Topics and Well Written Essays - 750 words

Service Request - HR Systems - Essay Example The information gathered from this group of stakeholders is highly imperative since they act as the core connection to all other members of the company (Stellman & Greene, 2008). Information gathering is a very vital stage in ensuring that the Human Resource system is a success as it acts as the focal point to capturing the right set of information expected to deliver the precise functional requirements for the system. In order to achieve this, the following set of information gathering techniques are proposed for the project. Firstly, Interviewing, a process that employs both one on one and team based data capture from the expected users of the system will provide a wide set of relevant information for the project. Secondly, the Joint Application Development method that utilizes conduction of workshops with the key stakeholders of the system will ensure that the stakeholders are willing and motivated to providing relevant information. ... the system and then testing it against the expected functionalities guarantees that all important information regarding system functionality is captured and put into proper use in the system (Stellman & Greene, 2008). Since the ability of information to satisfy its targeted users to the highest degree lies on information analysis, the following data analysis tools are proposed for the project. The Statistical Product and Service Solutions (SPSS) is a data analysis tool that is highly significant in performing a thorough analysis of statistical information gathered. Thus, the SPSS perfectly fits for this project, as it will provide well-organized information about the services to be offered by the system. In addition, the Statistical Analysis System (SAS) is further proposed since it can play an important role in aiding programmers with information retrieval from existing software, data management and quality improvement (Stellman & Greene, 2008). Thus, the above proposed data analysi s tools are very essential in making sure that the information gathered is precisely analyzed with emphasis laid on meeting the user requirements. As aforementioned, information gathering is a key determinant of the system’s success. That is, it aids in clarifying the set of both functional and non-functional requirements for the Human Resource system. When the right information as regards to the expected functionality of a system is gathered, it provides great room for the system to function as expected by its targeted users (Stellman & Greene, 2008). In this sense, the following factors act as the driving ends to ensuring that the information required for the project is successfully gathered. Planning is a very crucial factor in information gathering (Stellman & Greene, 2008). It aids

Answer the questions Essay Example | Topics and Well Written Essays - 1750 words

Answer the questions - Essay Example The Thirteenth Amendment, adopted on the 6th of December, 1865, abolished slavery and involuntary servitude except on a special scenario when such was done as punishment for criminal activities while the Fourteenth Amendment, adopted on the 9th of July, 1868, addressed rights of US citizens and protection of the laws at an equal level of the citizens (Linder). Justified by a 1890 state of Louisiana law of Separate Car Act under the US’s numerous state laws that championed racial segregation under a policy of â€Å"separate but equal†, Homer Plessy was arrested and tried for an act of violation of the stated law. Plessy’s act of defiance happened when he boarded a ‘whites only’ railroad car instead of the ‘blacks only’ railroad car. Plessy was of mixed race and was categorized as colored under the current state laws. The ruling made in 1892 in Orleans Parish under John Howard Ferguson, the presiding judge, upheld Plessy’s convictio n that violated Louisiana’s state laws and charged him with a $25 fine. Subsequent rulings after Plessy’s writ of prohibition by the Supreme Court of Louisiana and the United States Supreme Court upheld Ferguson’s ruling (Linder). Plessy vs. ... There was need then for the laws to be amended in order to ensure adherence to the Thirteenth and Fourteenth amendments that many violated, US citizens felt were disregarded. The state of Tennessee vs. John scopes The state of Tennessee vs. John scopes was a landmark case in the US that happened in 1925 in the state of Tennessee. The trial was of significance as it pointed out the right to liberty of association and knowledge, especially on matters concerning spirituality, after the enactment of the Butler Act in Tennessee that prohibited teaching of the evolution theory in educational institutions within the state (Linder). On the 7th of May, 1925, John scopes was arrested for defying Butler’s Act for teaching the theory of evolution. Given American Civil Liberties Union’s commitment to protect any person that would be brought to trial for defying Butler’s Act, it utilized the services of Clarence Darrow, an exceptional and experienced criminal defense attorney back then to defend Scope. Despite exemplary defense by the attorney and a weak performance by Bryan, the prosecutor, the obvious discrimination right from the religiously pious judge led to a charge of guilt to Scope, with a fine of $100. An appeal to the state supreme court reversed the previous charge and granted ACLU and Scope victory (Linder). The outcomes of the case after appeal was an offset of the liberties that US citizens gained in religious alignment. After the trial, it was reported that a total of 22 cases in different other states shared the same fate and the laws defining the Bible as the main book for truths for the US citizens were eased to accommodate more religious liberty and affiliation to either the scientific teachings